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Free Portfolio Review
Case Studies
Invest with Bergan
Investment Calculator
Investment Property Services
Contact
Login
Free Portfolio Review
Case Studies
Invest with Bergan
Investment Calculator
Investment Property Services
Contact
Login
Free Portfolio Review
Case Studies
Invest with Bergan
Investment Calculator
Investment Property Services
Contact
Login
FAQ
FAQ
FAQ
Your questions, Answered
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When will I receive my rent payment?
Owner deposits are made via EFT on the 8th of every month. If the 8th falls on a weekend or holiday, the funds will be sent on the business day prior to the weekend or holiday. EFT transactions generally take 2 business days to be reflected in your bank account. We send another EFT on the 15th of each month comprised of rents that were paid after the 8th.
Do you run background checks on potential tenants?
Absolutely, we take tenant screening very seriously. Multiple checks are completed to make sure we have a high-quality tenant, including: → National Eviction History → Criminal Background Check → Credit History → Rental History Check → Employment Verification → Income Verification → Bankruptcy Search
How & when do lease renewals occur?
Bergan and Co will reach out to the owner approximately 60 days before the lease termination to propose the new rent based on current market conditions. Owners always have the final approval before any renewal offer is sent to the resident.
Where will my property be marketed?
Bergan and Co uses state of the art software to syndicate your listing across the web. The line up is constantly changing but the listings are sent to Zillow, Trulia, Hot Pads, Lovely, and Apartments.com to name a few. It will also be advertised at berganco.com.
What is the maintenance procedure?
Per our property management agreement Bergan and Co cannot spend more than $300.00 of the owner’s funds without prior approval. Owners will be notified if maintenance is being done and major projects can be bid at the owner’s request.
What happens in the event of a maintenance emergency?
In the event of a maintenance emergency the tenant will call the Bergan and Co 24 hour emergency phone line. The Bergan and Co representative will take appropriate measure to make sure the issue is resolved immediately if necessary.
Can Bergan & Co help get my property ready to rent?
Yes! We are happy to help with basic repairs, maintenance, and make ready as you prepare your home to be rented. We will also coordinate all repairs and maintenance between tenants.
What is the eviction process?
The eviction process can be complicated but Bergan and Co is here to help. It’s unlikely but a reality of property management. We are experienced in the process and know when and how to act. Eviction cost ultimately are the owner’s expense, however Bergan and Co will withhold the damage deposit and pursue the resident via collection services.
Whose responsibility are the utility payments?
Bergan and Co will set your property up on a landlord account with your energy and water company. In most single family homes, the resident is responsible for all utility payments. Bergan and Co switches the energy on behalf of the resident to make sure it is in his/her name on move in and switched after move out. Bergan and Co monitors water bills to ensure the tenants are making payments. Owners do not need to do anything with the utilities; Bergan and Co will handle the entire process.
Does Bergan & Co inspect the properties?
Bergan and Co is happy to inspect properties at the owner’s request anytime. There is no additional fee.
Is smoking permitted in the rental unit(s)?
No smoking of any type is permitted per the lease.
Does Bergan & Co collect a damage deposit?
Yes, the damage deposit is generally equal to a minimum of 1 month’s rent.
Who holds the damage deposit?
Generally, Bergan and Co holds the damage deposit on behalf of the owner. Owners are welcome to hold the deposit, however Bergan and Co must provide the tenant with full contact information of the person that holds the deposit. This is not best practice.
Does Bergan & Co allow pets?
Pets are allowed with owner approval. Colorado laws allows us to collect an additional $300 deposit and $35 per month pet fee per household. Keep in mind, this is not per pet but per household. We cannont charge for ESA or service animals and these must be accepted.
Who sets the rental price?
Bergan and Co will provide you with a rent estimate using our resources and agent level market knowledge. You, as the owner, choose the final price at which the house marketed and rented.
Does Bergan & Co provide financial statements?
Yes, you will have access to real time accounting via your owner portal including all invoices. Bergan Co will also provide at IRS Form 1099 for tax reporting purposes.
When will I receive my rent payment?
Owner deposits are made via EFT on the 8th of every month. If the 8th falls on a weekend or holiday, the funds will be sent on the business day prior to the weekend or holiday. EFT transactions generally take 2 business days to be reflected in your bank account. We send another EFT on the 15th of each month comprised of rents that were paid after the 8th.
Do you run background checks on potential tenants?
Absolutely, we take tenant screening very seriously. Multiple checks are completed to make sure we have a high-quality tenant, including: → National Eviction History → Criminal Background Check → Credit History → Rental History Check → Employment Verification → Income Verification → Bankruptcy Search
How & when do lease renewals occur?
Bergan and Co will reach out to the owner approximately 60 days before the lease termination to propose the new rent based on current market conditions. Owners always have the final approval before any renewal offer is sent to the resident.
Where will my property be marketed?
Bergan and Co uses state of the art software to syndicate your listing across the web. The line up is constantly changing but the listings are sent to Zillow, Trulia, Hot Pads, Lovely, and Apartments.com to name a few. It will also be advertised at berganco.com.
What is the maintenance procedure?
Per our property management agreement Bergan and Co cannot spend more than $300.00 of the owner’s funds without prior approval. Owners will be notified if maintenance is being done and major projects can be bid at the owner’s request.
What happens in the event of a maintenance emergency?
In the event of a maintenance emergency the tenant will call the Bergan and Co 24 hour emergency phone line. The Bergan and Co representative will take appropriate measure to make sure the issue is resolved immediately if necessary.
Can Bergan & Co help get my property ready to rent?
Yes! We are happy to help with basic repairs, maintenance, and make ready as you prepare your home to be rented. We will also coordinate all repairs and maintenance between tenants.
What is the eviction process?
The eviction process can be complicated but Bergan and Co is here to help. It’s unlikely but a reality of property management. We are experienced in the process and know when and how to act. Eviction cost ultimately are the owner’s expense, however Bergan and Co will withhold the damage deposit and pursue the resident via collection services.
Whose responsibility are the utility payments?
Bergan and Co will set your property up on a landlord account with your energy and water company. In most single family homes, the resident is responsible for all utility payments. Bergan and Co switches the energy on behalf of the resident to make sure it is in his/her name on move in and switched after move out. Bergan and Co monitors water bills to ensure the tenants are making payments. Owners do not need to do anything with the utilities; Bergan and Co will handle the entire process.
Does Bergan & Co inspect the properties?
Bergan and Co is happy to inspect properties at the owner’s request anytime. There is no additional fee.
Is smoking permitted in the rental unit(s)?
No smoking of any type is permitted per the lease.
Does Bergan & Co collect a damage deposit?
Yes, the damage deposit is generally equal to a minimum of 1 month’s rent.
Who holds the damage deposit?
Generally, Bergan and Co holds the damage deposit on behalf of the owner. Owners are welcome to hold the deposit, however Bergan and Co must provide the tenant with full contact information of the person that holds the deposit. This is not best practice.
Does Bergan & Co allow pets?
Pets are allowed with owner approval. Colorado laws allows us to collect an additional $300 deposit and $35 per month pet fee per household. Keep in mind, this is not per pet but per household. We cannont charge for ESA or service animals and these must be accepted.
Who sets the rental price?
Bergan and Co will provide you with a rent estimate using our resources and agent level market knowledge. You, as the owner, choose the final price at which the house marketed and rented.
Does Bergan & Co provide financial statements?
Yes, you will have access to real time accounting via your owner portal including all invoices. Bergan Co will also provide at IRS Form 1099 for tax reporting purposes.
When will I receive my rent payment?
Owner deposits are made via EFT on the 8th of every month. If the 8th falls on a weekend or holiday, the funds will be sent on the business day prior to the weekend or holiday. EFT transactions generally take 2 business days to be reflected in your bank account. We send another EFT on the 15th of each month comprised of rents that were paid after the 8th.
Do you run background checks on potential tenants?
Absolutely, we take tenant screening very seriously. Multiple checks are completed to make sure we have a high-quality tenant, including: → National Eviction History → Criminal Background Check → Credit History → Rental History Check → Employment Verification → Income Verification → Bankruptcy Search
How & when do lease renewals occur?
Bergan and Co will reach out to the owner approximately 60 days before the lease termination to propose the new rent based on current market conditions. Owners always have the final approval before any renewal offer is sent to the resident.
Where will my property be marketed?
Bergan and Co uses state of the art software to syndicate your listing across the web. The line up is constantly changing but the listings are sent to Zillow, Trulia, Hot Pads, Lovely, and Apartments.com to name a few. It will also be advertised at berganco.com.
What is the maintenance procedure?
Per our property management agreement Bergan and Co cannot spend more than $300.00 of the owner’s funds without prior approval. Owners will be notified if maintenance is being done and major projects can be bid at the owner’s request.
What happens in the event of a maintenance emergency?
In the event of a maintenance emergency the tenant will call the Bergan and Co 24 hour emergency phone line. The Bergan and Co representative will take appropriate measure to make sure the issue is resolved immediately if necessary.
Can Bergan & Co help get my property ready to rent?
Yes! We are happy to help with basic repairs, maintenance, and make ready as you prepare your home to be rented. We will also coordinate all repairs and maintenance between tenants.
What is the eviction process?
The eviction process can be complicated but Bergan and Co is here to help. It’s unlikely but a reality of property management. We are experienced in the process and know when and how to act. Eviction cost ultimately are the owner’s expense, however Bergan and Co will withhold the damage deposit and pursue the resident via collection services.
Whose responsibility are the utility payments?
Bergan and Co will set your property up on a landlord account with your energy and water company. In most single family homes, the resident is responsible for all utility payments. Bergan and Co switches the energy on behalf of the resident to make sure it is in his/her name on move in and switched after move out. Bergan and Co monitors water bills to ensure the tenants are making payments. Owners do not need to do anything with the utilities; Bergan and Co will handle the entire process.
Does Bergan & Co inspect the properties?
Bergan and Co is happy to inspect properties at the owner’s request anytime. There is no additional fee.
Is smoking permitted in the rental unit(s)?
No smoking of any type is permitted per the lease.
Does Bergan & Co collect a damage deposit?
Yes, the damage deposit is generally equal to a minimum of 1 month’s rent.
Who holds the damage deposit?
Generally, Bergan and Co holds the damage deposit on behalf of the owner. Owners are welcome to hold the deposit, however Bergan and Co must provide the tenant with full contact information of the person that holds the deposit. This is not best practice.
Does Bergan & Co allow pets?
Pets are allowed with owner approval. Colorado laws allows us to collect an additional $300 deposit and $35 per month pet fee per household. Keep in mind, this is not per pet but per household. We cannont charge for ESA or service animals and these must be accepted.
Who sets the rental price?
Bergan and Co will provide you with a rent estimate using our resources and agent level market knowledge. You, as the owner, choose the final price at which the house marketed and rented.
Does Bergan & Co provide financial statements?
Yes, you will have access to real time accounting via your owner portal including all invoices. Bergan Co will also provide at IRS Form 1099 for tax reporting purposes.
Renters FAQ's Section
General Info
- Most of our tenants pay via electronic check through our easy-to-use portal. - We still accept check payments, and money orders, pay near me in person or via our office drop box. - The expectation is tenants pay on or before the first day of the month however there is a grace period until the 5th of the month. - 99% of our tenants pay in full every month. - We complete our accounting and send owner funds on the 8th or the following business day to the bank account of your choice. - If your tenant has not paid by the 8th we run owner payments again on the 15th to make sure you’re getting your money asap. We can send payments earlier by special request if necessary. In the event, a tenant does not pay on time, our Controller monitors on daily basis the status of each delinquency.
Our Rent Collections Policy
- Rent is due on the 25th day of the previous month. - We offer our tenants a grace period until the 5th day of the month. - If rent is not received by the 5th we begin our collections process. - We work to follow up with tenants and get communication from them for a plan to pay - We will issue the state-required 10-day notice form generally on the 6th of the month. If a resident communicates with us and has a plan in place we will delay this assuming the rent will be in within a few days. - This 10-day demand notice must be physically served to the tenant at the property. - We continue to follow up with the tenant during this 10-day waiting period. - If we have not received the funds due at the end of this 10-day period, we will initiate the legal eviction process with our eviction attorney. We do our absolute best to work with tenants to provide as much support and understanding as possible. We refer tenants to local rental assistance agencies and are often willing to delay legal filings if the tenants are responsive and working toward payment. Even great tenants sometimes have financial issues which we are more than willing to help work through with them.
Lease Break Policy
To begin the lease break procedure, you will need to email us to notify us of your intentions to break the lease via your tenant portal and the “contact us” link. The lease break fee is 100% of one month’s rent. Please refer to your lease for the specifics. Your lease can be found in your tenant portal, under documents. The lease break fee outlined in the lease is equal to but not treated as one month’s rent and you’re responsible for all rent, utilities and associated costs until we can get the property re-rented. If we rent the property during a month that you’ve paid (ie you pay October rent and we rent the property October 15) you’ll be credited back the rent for the days that are covered under the new lease with your security deposit. Please provide notice to vacate via the portal. Once we have notice, we will charge your account the lease break fee. Once the fee is paid we will begin marketing the property. Additionally, you will legally be responsible for the property until it is re-rented or your current lease expires, whichever comes first. This responsibility includes, but may not be limited to, paying rent for the property, paying the utility bills for the property, and maintaining the condition of the property. When the lease is broken the damage deposit will be handled just like it would be at the end of a lease. We will do a thorough inspection of the property once it becomes vacant. Any items found to need repair, replacement, or cleaning will be addressed. If it is determined to be due to tenant negligence or damage the costs for repair, replacement, or cleaning may be paid for out of your damage deposit. We will have 60 days from the day that new tenants take possession or the existing lease expires, whichever is first, to return the deposit remainder to you.
Roomate Changes / Addition / Subtractions
Roommate changes are not permitted until the end of the lease term, however at the point we can work through the process on a new lease.
Lease Renewal Procedure
Within about 45-60 days of the end of your lease we will email you a lease renewal proposal. This document will specify the effective start date and end date of a new lease as well as the monthly rental cost. Once you’ve reviewed this proposal you will need to email us back to notify us of whether the proposal is approved or not. If the proposal is approved: Once we receive notice of approval from you we will email you a new lease for all occupants to sign. Upon receiving the signed new lease we will activate it for you on our end. If the proposal is not approved: You will need to email us so that we have, in writing, your intent to not renew the lease. Notice should be input through the tenant portal “contact us” link. Additionally, we will need to receive this notice at least 30 days prior to the end of your current lease. If we do not receive notice at least 30 days before the lease ends rent for the following month will be owed to us and you will default to being a holdover tenant. Update resident changes to “Resident(s) agrees that any occupancy change will occur upon the renewal of the Lease only, there will be no occupancy changes approved during the Lease agreement term unless the change qualifies under Colorado Revised Statute Title 38.”
Move Out Procedures
Move Out Procedure: Ensure that you notify us via email that you plan to vacate the property at least 30 days prior to the end of the lease. It is our expectation that the property will be left in move in ready condition. This includes having carpets professionally cleaned, making sure yards are weed free and mowed, ensuring that all trash is removed from the property, etc. Anything that needs to be repaired, cleaned, or otherwise addressed after the end of the lease may be paid for out of your damage deposit as needed. One of our agents will perform a move-out inspection once the property has become vacant after the end of the lease. Notice must be effective for the end of the month; mid-month notice is not permitted. See the move out guide in your Buildium portal.
Damage Deposit Return
Damage Deposit Return: Legally we have 60 days to return your damage deposit to you. We will perform a thorough move-out inspection after the property becomes vacant. Any items found to need repair, replacement, or cleaning will be addressed. If it is determined to be due to tenant negligence or damage the costs for repair, replacement, or cleaning may be paid for out of your damage deposit. We do not want your damage deposit. Please leave the unit in excellent condition so we can promptly return your full deposit.
Emergency After Hours Support
If you need to reach us outside of normal business hours due to an emergency call our office line at 303-694-5116. You’ll hear an automated menu. From this menu you will be able to report emergency maintenance items through this automated menu and someone will reach out to you as soon as possible. Below are some examples of emergencies that may need after hours support: Active leak, beyond a slow drip, in your property Your furnace stops working in the middle of winter Below are some examples of things that are not emergencies that will not be addressed with after hours support: Your oven stops working You have questions about rent
General Info
- Most of our tenants pay via electronic check through our easy-to-use portal. - We still accept check payments, and money orders, pay near me in person or via our office drop box. - The expectation is tenants pay on or before the first day of the month however there is a grace period until the 5th of the month. - 99% of our tenants pay in full every month. - We complete our accounting and send owner funds on the 8th or the following business day to the bank account of your choice. - If your tenant has not paid by the 8th we run owner payments again on the 15th to make sure you’re getting your money asap. We can send payments earlier by special request if necessary. In the event, a tenant does not pay on time, our Controller monitors on daily basis the status of each delinquency.
Our Rent Collections Policy
- Rent is due on the 25th day of the previous month. - We offer our tenants a grace period until the 5th day of the month. - If rent is not received by the 5th we begin our collections process. - We work to follow up with tenants and get communication from them for a plan to pay - We will issue the state-required 10-day notice form generally on the 6th of the month. If a resident communicates with us and has a plan in place we will delay this assuming the rent will be in within a few days. - This 10-day demand notice must be physically served to the tenant at the property. - We continue to follow up with the tenant during this 10-day waiting period. - If we have not received the funds due at the end of this 10-day period, we will initiate the legal eviction process with our eviction attorney. We do our absolute best to work with tenants to provide as much support and understanding as possible. We refer tenants to local rental assistance agencies and are often willing to delay legal filings if the tenants are responsive and working toward payment. Even great tenants sometimes have financial issues which we are more than willing to help work through with them.
Lease Break Policy
To begin the lease break procedure, you will need to email us to notify us of your intentions to break the lease via your tenant portal and the “contact us” link. The lease break fee is 100% of one month’s rent. Please refer to your lease for the specifics. Your lease can be found in your tenant portal, under documents. The lease break fee outlined in the lease is equal to but not treated as one month’s rent and you’re responsible for all rent, utilities and associated costs until we can get the property re-rented. If we rent the property during a month that you’ve paid (ie you pay October rent and we rent the property October 15) you’ll be credited back the rent for the days that are covered under the new lease with your security deposit. Please provide notice to vacate via the portal. Once we have notice, we will charge your account the lease break fee. Once the fee is paid we will begin marketing the property. Additionally, you will legally be responsible for the property until it is re-rented or your current lease expires, whichever comes first. This responsibility includes, but may not be limited to, paying rent for the property, paying the utility bills for the property, and maintaining the condition of the property. When the lease is broken the damage deposit will be handled just like it would be at the end of a lease. We will do a thorough inspection of the property once it becomes vacant. Any items found to need repair, replacement, or cleaning will be addressed. If it is determined to be due to tenant negligence or damage the costs for repair, replacement, or cleaning may be paid for out of your damage deposit. We will have 60 days from the day that new tenants take possession or the existing lease expires, whichever is first, to return the deposit remainder to you.
Roomate Changes / Addition / Subtractions
Roommate changes are not permitted until the end of the lease term, however at the point we can work through the process on a new lease.
Lease Renewal Procedure
Within about 45-60 days of the end of your lease we will email you a lease renewal proposal. This document will specify the effective start date and end date of a new lease as well as the monthly rental cost. Once you’ve reviewed this proposal you will need to email us back to notify us of whether the proposal is approved or not. If the proposal is approved: Once we receive notice of approval from you we will email you a new lease for all occupants to sign. Upon receiving the signed new lease we will activate it for you on our end. If the proposal is not approved: You will need to email us so that we have, in writing, your intent to not renew the lease. Notice should be input through the tenant portal “contact us” link. Additionally, we will need to receive this notice at least 30 days prior to the end of your current lease. If we do not receive notice at least 30 days before the lease ends rent for the following month will be owed to us and you will default to being a holdover tenant. Update resident changes to “Resident(s) agrees that any occupancy change will occur upon the renewal of the Lease only, there will be no occupancy changes approved during the Lease agreement term unless the change qualifies under Colorado Revised Statute Title 38.”
Move Out Procedures
Move Out Procedure: Ensure that you notify us via email that you plan to vacate the property at least 30 days prior to the end of the lease. It is our expectation that the property will be left in move in ready condition. This includes having carpets professionally cleaned, making sure yards are weed free and mowed, ensuring that all trash is removed from the property, etc. Anything that needs to be repaired, cleaned, or otherwise addressed after the end of the lease may be paid for out of your damage deposit as needed. One of our agents will perform a move-out inspection once the property has become vacant after the end of the lease. Notice must be effective for the end of the month; mid-month notice is not permitted. See the move out guide in your Buildium portal.
Damage Deposit Return
Damage Deposit Return: Legally we have 60 days to return your damage deposit to you. We will perform a thorough move-out inspection after the property becomes vacant. Any items found to need repair, replacement, or cleaning will be addressed. If it is determined to be due to tenant negligence or damage the costs for repair, replacement, or cleaning may be paid for out of your damage deposit. We do not want your damage deposit. Please leave the unit in excellent condition so we can promptly return your full deposit.
Emergency After Hours Support
If you need to reach us outside of normal business hours due to an emergency call our office line at 303-694-5116. You’ll hear an automated menu. From this menu you will be able to report emergency maintenance items through this automated menu and someone will reach out to you as soon as possible. Below are some examples of emergencies that may need after hours support: Active leak, beyond a slow drip, in your property Your furnace stops working in the middle of winter Below are some examples of things that are not emergencies that will not be addressed with after hours support: Your oven stops working You have questions about rent
General Info
- Most of our tenants pay via electronic check through our easy-to-use portal. - We still accept check payments, and money orders, pay near me in person or via our office drop box. - The expectation is tenants pay on or before the first day of the month however there is a grace period until the 5th of the month. - 99% of our tenants pay in full every month. - We complete our accounting and send owner funds on the 8th or the following business day to the bank account of your choice. - If your tenant has not paid by the 8th we run owner payments again on the 15th to make sure you’re getting your money asap. We can send payments earlier by special request if necessary. In the event, a tenant does not pay on time, our Controller monitors on daily basis the status of each delinquency.
Our Rent Collections Policy
- Rent is due on the 25th day of the previous month. - We offer our tenants a grace period until the 5th day of the month. - If rent is not received by the 5th we begin our collections process. - We work to follow up with tenants and get communication from them for a plan to pay - We will issue the state-required 10-day notice form generally on the 6th of the month. If a resident communicates with us and has a plan in place we will delay this assuming the rent will be in within a few days. - This 10-day demand notice must be physically served to the tenant at the property. - We continue to follow up with the tenant during this 10-day waiting period. - If we have not received the funds due at the end of this 10-day period, we will initiate the legal eviction process with our eviction attorney. We do our absolute best to work with tenants to provide as much support and understanding as possible. We refer tenants to local rental assistance agencies and are often willing to delay legal filings if the tenants are responsive and working toward payment. Even great tenants sometimes have financial issues which we are more than willing to help work through with them.
Lease Break Policy
To begin the lease break procedure, you will need to email us to notify us of your intentions to break the lease via your tenant portal and the “contact us” link. The lease break fee is 100% of one month’s rent. Please refer to your lease for the specifics. Your lease can be found in your tenant portal, under documents. The lease break fee outlined in the lease is equal to but not treated as one month’s rent and you’re responsible for all rent, utilities and associated costs until we can get the property re-rented. If we rent the property during a month that you’ve paid (ie you pay October rent and we rent the property October 15) you’ll be credited back the rent for the days that are covered under the new lease with your security deposit. Please provide notice to vacate via the portal. Once we have notice, we will charge your account the lease break fee. Once the fee is paid we will begin marketing the property. Additionally, you will legally be responsible for the property until it is re-rented or your current lease expires, whichever comes first. This responsibility includes, but may not be limited to, paying rent for the property, paying the utility bills for the property, and maintaining the condition of the property. When the lease is broken the damage deposit will be handled just like it would be at the end of a lease. We will do a thorough inspection of the property once it becomes vacant. Any items found to need repair, replacement, or cleaning will be addressed. If it is determined to be due to tenant negligence or damage the costs for repair, replacement, or cleaning may be paid for out of your damage deposit. We will have 60 days from the day that new tenants take possession or the existing lease expires, whichever is first, to return the deposit remainder to you.
Roomate Changes / Addition / Subtractions
Roommate changes are not permitted until the end of the lease term, however at the point we can work through the process on a new lease.
Lease Renewal Procedure
Within about 45-60 days of the end of your lease we will email you a lease renewal proposal. This document will specify the effective start date and end date of a new lease as well as the monthly rental cost. Once you’ve reviewed this proposal you will need to email us back to notify us of whether the proposal is approved or not. If the proposal is approved: Once we receive notice of approval from you we will email you a new lease for all occupants to sign. Upon receiving the signed new lease we will activate it for you on our end. If the proposal is not approved: You will need to email us so that we have, in writing, your intent to not renew the lease. Notice should be input through the tenant portal “contact us” link. Additionally, we will need to receive this notice at least 30 days prior to the end of your current lease. If we do not receive notice at least 30 days before the lease ends rent for the following month will be owed to us and you will default to being a holdover tenant. Update resident changes to “Resident(s) agrees that any occupancy change will occur upon the renewal of the Lease only, there will be no occupancy changes approved during the Lease agreement term unless the change qualifies under Colorado Revised Statute Title 38.”
Move Out Procedures
Move Out Procedure: Ensure that you notify us via email that you plan to vacate the property at least 30 days prior to the end of the lease. It is our expectation that the property will be left in move in ready condition. This includes having carpets professionally cleaned, making sure yards are weed free and mowed, ensuring that all trash is removed from the property, etc. Anything that needs to be repaired, cleaned, or otherwise addressed after the end of the lease may be paid for out of your damage deposit as needed. One of our agents will perform a move-out inspection once the property has become vacant after the end of the lease. Notice must be effective for the end of the month; mid-month notice is not permitted. See the move out guide in your Buildium portal.
Damage Deposit Return
Damage Deposit Return: Legally we have 60 days to return your damage deposit to you. We will perform a thorough move-out inspection after the property becomes vacant. Any items found to need repair, replacement, or cleaning will be addressed. If it is determined to be due to tenant negligence or damage the costs for repair, replacement, or cleaning may be paid for out of your damage deposit. We do not want your damage deposit. Please leave the unit in excellent condition so we can promptly return your full deposit.
Emergency After Hours Support
If you need to reach us outside of normal business hours due to an emergency call our office line at 303-694-5116. You’ll hear an automated menu. From this menu you will be able to report emergency maintenance items through this automated menu and someone will reach out to you as soon as possible. Below are some examples of emergencies that may need after hours support: Active leak, beyond a slow drip, in your property Your furnace stops working in the middle of winter Below are some examples of things that are not emergencies that will not be addressed with after hours support: Your oven stops working You have questions about rent
Owners FAQ's Section
Leasing and Renewal Execution
Our Promise To You
Once we have received an application from a tenant, we begin our customized background and rental history verification process. This is a custom process that keeps our rental delinquencies at an industry best of less than 1%. Our process is as follows: Before even sending the applicant a lease we want to make sure they meet our qualifications so we know we have the best tenant possible. - We verify Income, credit, leasing history, employment, eviction, and criminal background checks. - The lease is professionally reviewed and updated by our lawyers (https://www.thslawfirm.com/) on an annual basis. - We are constantly confirming that our lease is up to date with all legal changes and fair housing laws. - We sign the lease on your behalf as your agent, you don’t have to do anything. We then collect the signatures, damage deposit, first month’s rent, and rental insurance certificate, and verify the home is 100% move-in ready. Once all is verified, we arrange to meet the tenants with keys for move-in. We schedule and perform property walkthroughs before, during, and after tenancy to document conditions and monitor maintenance.
Landlord Benefits
It is critical that the above process is taken seriously for a number of reasons. Starting with the right tenant and guidelines laid out makes the whole process run smoothly. Below are the benefits you as a landlord should see: Rental Income Stability - Good tenants are more likely to pay rent on time, reducing the risk of missed or late payments. This helps to ensure a stable and consistent income for the landlord. Property Maintenance - Good tenants are more likely to take care of the property, reducing the risk of damage and the need for costly repairs. This helps to maintain the value and appeal of the rental property. Low Turnover - Good tenants are less likely to move out frequently, reducing the cost and hassle of having to find and vet new tenants. This helps to ensure a stable tenant base and minimize vacancy periods. Increased Cash flow - if we meet the above criteria, your property will have stronger cash flow and be the best investment it can be.
Our Promise To You
Once we have received an application from a tenant, we begin our customized background and rental history verification process. This is a custom process that keeps our rental delinquencies at an industry best of less than 1%. Our process is as follows: Before even sending the applicant a lease we want to make sure they meet our qualifications so we know we have the best tenant possible. - We verify Income, credit, leasing history, employment, eviction, and criminal background checks. - The lease is professionally reviewed and updated by our lawyers (https://www.thslawfirm.com/) on an annual basis. - We are constantly confirming that our lease is up to date with all legal changes and fair housing laws. - We sign the lease on your behalf as your agent, you don’t have to do anything. We then collect the signatures, damage deposit, first month’s rent, and rental insurance certificate, and verify the home is 100% move-in ready. Once all is verified, we arrange to meet the tenants with keys for move-in. We schedule and perform property walkthroughs before, during, and after tenancy to document conditions and monitor maintenance.
Landlord Benefits
It is critical that the above process is taken seriously for a number of reasons. Starting with the right tenant and guidelines laid out makes the whole process run smoothly. Below are the benefits you as a landlord should see: Rental Income Stability - Good tenants are more likely to pay rent on time, reducing the risk of missed or late payments. This helps to ensure a stable and consistent income for the landlord. Property Maintenance - Good tenants are more likely to take care of the property, reducing the risk of damage and the need for costly repairs. This helps to maintain the value and appeal of the rental property. Low Turnover - Good tenants are less likely to move out frequently, reducing the cost and hassle of having to find and vet new tenants. This helps to ensure a stable tenant base and minimize vacancy periods. Increased Cash flow - if we meet the above criteria, your property will have stronger cash flow and be the best investment it can be.
Our Promise To You
Once we have received an application from a tenant, we begin our customized background and rental history verification process. This is a custom process that keeps our rental delinquencies at an industry best of less than 1%. Our process is as follows: Before even sending the applicant a lease we want to make sure they meet our qualifications so we know we have the best tenant possible. - We verify Income, credit, leasing history, employment, eviction, and criminal background checks. - The lease is professionally reviewed and updated by our lawyers (https://www.thslawfirm.com/) on an annual basis. - We are constantly confirming that our lease is up to date with all legal changes and fair housing laws. - We sign the lease on your behalf as your agent, you don’t have to do anything. We then collect the signatures, damage deposit, first month’s rent, and rental insurance certificate, and verify the home is 100% move-in ready. Once all is verified, we arrange to meet the tenants with keys for move-in. We schedule and perform property walkthroughs before, during, and after tenancy to document conditions and monitor maintenance.
Landlord Benefits
It is critical that the above process is taken seriously for a number of reasons. Starting with the right tenant and guidelines laid out makes the whole process run smoothly. Below are the benefits you as a landlord should see: Rental Income Stability - Good tenants are more likely to pay rent on time, reducing the risk of missed or late payments. This helps to ensure a stable and consistent income for the landlord. Property Maintenance - Good tenants are more likely to take care of the property, reducing the risk of damage and the need for costly repairs. This helps to maintain the value and appeal of the rental property. Low Turnover - Good tenants are less likely to move out frequently, reducing the cost and hassle of having to find and vet new tenants. This helps to ensure a stable tenant base and minimize vacancy periods. Increased Cash flow - if we meet the above criteria, your property will have stronger cash flow and be the best investment it can be.
Legal Expertise
State and Local Laws
It is important for any property manager, whether self-managing or using a company, to have knowledge of the laws and regulations governing the rental industry. This is because complying with these laws is necessary to ensure a smooth and fair rental process for both landlords and tenants. Legal expertise helps to prevent disputes and minimize the risk of legal action. The laws in Denver County and the surrounding counties have been changing rapidly. Our staff is constantly taking legal update classes to make sure we fully understand the complications of Fair Housing Laws, Habitability laws, Licensing procedures, tenant rights, landlord rights, and eviction laws. No one is immune to the laws and regardless of if you manage 1 unit or one thousand, you need legal expertise to avoid damaging litigation. Having a legal expert in property management can also help to ensure that rental agreements and other legal documents are properly prepared and executed, providing protection for both the landlord and the tenant. Our team is trained on evictions, security deposits, and other legal aspects of the rental process, helping to ensure that the rights and responsibilities of both parties are clearly defined. Our lease is reviewed every year by our legal team along with multiple amendments to insure your property has the best possible care. When choosing a property manager it’s important to avoid the large chain managers where your property will be lost in the fray and legal requirements are easily missed. It’s equally important to avoid a 1 man show. With very small management companies with 1 or 2 total employees, it’s nearly impossible to keep up with rapidly changing legislation. Our team and size provide the perfect medium of personalized service and expertise.
State and Local Laws
It is important for any property manager, whether self-managing or using a company, to have knowledge of the laws and regulations governing the rental industry. This is because complying with these laws is necessary to ensure a smooth and fair rental process for both landlords and tenants. Legal expertise helps to prevent disputes and minimize the risk of legal action. The laws in Denver County and the surrounding counties have been changing rapidly. Our staff is constantly taking legal update classes to make sure we fully understand the complications of Fair Housing Laws, Habitability laws, Licensing procedures, tenant rights, landlord rights, and eviction laws. No one is immune to the laws and regardless of if you manage 1 unit or one thousand, you need legal expertise to avoid damaging litigation. Having a legal expert in property management can also help to ensure that rental agreements and other legal documents are properly prepared and executed, providing protection for both the landlord and the tenant. Our team is trained on evictions, security deposits, and other legal aspects of the rental process, helping to ensure that the rights and responsibilities of both parties are clearly defined. Our lease is reviewed every year by our legal team along with multiple amendments to insure your property has the best possible care. When choosing a property manager it’s important to avoid the large chain managers where your property will be lost in the fray and legal requirements are easily missed. It’s equally important to avoid a 1 man show. With very small management companies with 1 or 2 total employees, it’s nearly impossible to keep up with rapidly changing legislation. Our team and size provide the perfect medium of personalized service and expertise.
State and Local Laws
It is important for any property manager, whether self-managing or using a company, to have knowledge of the laws and regulations governing the rental industry. This is because complying with these laws is necessary to ensure a smooth and fair rental process for both landlords and tenants. Legal expertise helps to prevent disputes and minimize the risk of legal action. The laws in Denver County and the surrounding counties have been changing rapidly. Our staff is constantly taking legal update classes to make sure we fully understand the complications of Fair Housing Laws, Habitability laws, Licensing procedures, tenant rights, landlord rights, and eviction laws. No one is immune to the laws and regardless of if you manage 1 unit or one thousand, you need legal expertise to avoid damaging litigation. Having a legal expert in property management can also help to ensure that rental agreements and other legal documents are properly prepared and executed, providing protection for both the landlord and the tenant. Our team is trained on evictions, security deposits, and other legal aspects of the rental process, helping to ensure that the rights and responsibilities of both parties are clearly defined. Our lease is reviewed every year by our legal team along with multiple amendments to insure your property has the best possible care. When choosing a property manager it’s important to avoid the large chain managers where your property will be lost in the fray and legal requirements are easily missed. It’s equally important to avoid a 1 man show. With very small management companies with 1 or 2 total employees, it’s nearly impossible to keep up with rapidly changing legislation. Our team and size provide the perfect medium of personalized service and expertise.
Rental Ready Requirements
What is “Rent Ready” and how do I get my property Rent Ready?
When we say “Rent Ready” it has completed a strict list of items that makes the home safe, habitable, and ready to move-in. In order to comply with the Colorado Warranty of Habitability (Colorado Revised Statutes 38-12-503), Bergan and Company’s standards are listed below. - The property is professionally cleaned and free of trash and debris, inside and outside. - HVAC system to be in good operating condition, with a new filter installed. - All mechanical elements including appliances operate as designed. - Caulking in the kitchen and bathrooms shall be clean and free of mildew. - The doors and locks are all functioning properly. - Windows must open, close, and lock properly and window screens are in good condition. - Homes must have a fire extenguisher
Our Promise To You
In order to comply with both internal and state rental housing requirements, including the Colorado Warranty of Habitability Requirements, every property must meet the below list in order to be fully advertised and be “Rent-Ready”. Requirements: 1. Professionally cleaned and move-in ready. 2. The carpet was professionally cleaned and looking fresh. Cleaned carpet that is stain ridden or has heavy pet smell does not qualify and must be replaced. 3. All painted surfaces fresh with no mis-match touch-up areas and repainting must be done corner to corner. 4. All bedroom windows must have vertical or mini-blinds. 5. No personal property or items in the unit. This includes furniture, knickknacks, toiletries, shower curtains, Kleenex boxes, kitchen or bathroom items, soap dispensers, pictures, etc. 6. No lawn equipment including mowers, tools, etc. 7. Garage floor swept. 8. No interior or exterior debris. 9. Lawn cut and trimmed. 10. Landscaping fresh and clean. 11. Carbon monoxide detectors are installed within 15 feet of each bedroom. ONLY wall mounted, NO plug-in units. 12. Smoke detector on each floor. 13. Smoke detector in each bedroom. 14. All light bulbs working. 15. Doors open & close smoothly and doorstops installed on all doors. 16. Bathroom caulking must be fresh and free of any mildew 17. All mechanical components working as designed. Includes HVAC, plumbing and electrical systems, kitchen appliances, laundry appliances, sump pumps, water softeners, sprinkler systems, swamp coolers, gas fireplaces, water filtration systems, etc. - If they are not operating as designed and are not critical, they need to be removed. 18. Safety railings secure. 19. Exterior window wells require covers. 20. Locks changed or rekeyed. Recommendations: 1. All windows (except basement windows) should have vertical or mini blinds. 2. No draperies on windows. 3. All windows should have screens.
What is “Rent Ready” and how do I get my property Rent Ready?
When we say “Rent Ready” it has completed a strict list of items that makes the home safe, habitable, and ready to move-in. In order to comply with the Colorado Warranty of Habitability (Colorado Revised Statutes 38-12-503), Bergan and Company’s standards are listed below. - The property is professionally cleaned and free of trash and debris, inside and outside. - HVAC system to be in good operating condition, with a new filter installed. - All mechanical elements including appliances operate as designed. - Caulking in the kitchen and bathrooms shall be clean and free of mildew. - The doors and locks are all functioning properly. - Windows must open, close, and lock properly and window screens are in good condition. - Homes must have a fire extenguisher
Our Promise To You
In order to comply with both internal and state rental housing requirements, including the Colorado Warranty of Habitability Requirements, every property must meet the below list in order to be fully advertised and be “Rent-Ready”. Requirements: 1. Professionally cleaned and move-in ready. 2. The carpet was professionally cleaned and looking fresh. Cleaned carpet that is stain ridden or has heavy pet smell does not qualify and must be replaced. 3. All painted surfaces fresh with no mis-match touch-up areas and repainting must be done corner to corner. 4. All bedroom windows must have vertical or mini-blinds. 5. No personal property or items in the unit. This includes furniture, knickknacks, toiletries, shower curtains, Kleenex boxes, kitchen or bathroom items, soap dispensers, pictures, etc. 6. No lawn equipment including mowers, tools, etc. 7. Garage floor swept. 8. No interior or exterior debris. 9. Lawn cut and trimmed. 10. Landscaping fresh and clean. 11. Carbon monoxide detectors are installed within 15 feet of each bedroom. ONLY wall mounted, NO plug-in units. 12. Smoke detector on each floor. 13. Smoke detector in each bedroom. 14. All light bulbs working. 15. Doors open & close smoothly and doorstops installed on all doors. 16. Bathroom caulking must be fresh and free of any mildew 17. All mechanical components working as designed. Includes HVAC, plumbing and electrical systems, kitchen appliances, laundry appliances, sump pumps, water softeners, sprinkler systems, swamp coolers, gas fireplaces, water filtration systems, etc. - If they are not operating as designed and are not critical, they need to be removed. 18. Safety railings secure. 19. Exterior window wells require covers. 20. Locks changed or rekeyed. Recommendations: 1. All windows (except basement windows) should have vertical or mini blinds. 2. No draperies on windows. 3. All windows should have screens.
What is “Rent Ready” and how do I get my property Rent Ready?
When we say “Rent Ready” it has completed a strict list of items that makes the home safe, habitable, and ready to move-in. In order to comply with the Colorado Warranty of Habitability (Colorado Revised Statutes 38-12-503), Bergan and Company’s standards are listed below. - The property is professionally cleaned and free of trash and debris, inside and outside. - HVAC system to be in good operating condition, with a new filter installed. - All mechanical elements including appliances operate as designed. - Caulking in the kitchen and bathrooms shall be clean and free of mildew. - The doors and locks are all functioning properly. - Windows must open, close, and lock properly and window screens are in good condition. - Homes must have a fire extenguisher
Our Promise To You
In order to comply with both internal and state rental housing requirements, including the Colorado Warranty of Habitability Requirements, every property must meet the below list in order to be fully advertised and be “Rent-Ready”. Requirements: 1. Professionally cleaned and move-in ready. 2. The carpet was professionally cleaned and looking fresh. Cleaned carpet that is stain ridden or has heavy pet smell does not qualify and must be replaced. 3. All painted surfaces fresh with no mis-match touch-up areas and repainting must be done corner to corner. 4. All bedroom windows must have vertical or mini-blinds. 5. No personal property or items in the unit. This includes furniture, knickknacks, toiletries, shower curtains, Kleenex boxes, kitchen or bathroom items, soap dispensers, pictures, etc. 6. No lawn equipment including mowers, tools, etc. 7. Garage floor swept. 8. No interior or exterior debris. 9. Lawn cut and trimmed. 10. Landscaping fresh and clean. 11. Carbon monoxide detectors are installed within 15 feet of each bedroom. ONLY wall mounted, NO plug-in units. 12. Smoke detector on each floor. 13. Smoke detector in each bedroom. 14. All light bulbs working. 15. Doors open & close smoothly and doorstops installed on all doors. 16. Bathroom caulking must be fresh and free of any mildew 17. All mechanical components working as designed. Includes HVAC, plumbing and electrical systems, kitchen appliances, laundry appliances, sump pumps, water softeners, sprinkler systems, swamp coolers, gas fireplaces, water filtration systems, etc. - If they are not operating as designed and are not critical, they need to be removed. 18. Safety railings secure. 19. Exterior window wells require covers. 20. Locks changed or rekeyed. Recommendations: 1. All windows (except basement windows) should have vertical or mini blinds. 2. No draperies on windows. 3. All windows should have screens.
Rent Collections – Procedures and Policies
General Info
- Most of our tenants pay via electronic check through our easy-to-use portal. - We still accept check payments, and money orders, pay near me in person or via our office drop box. - The expectation is tenants pay on or before the first day of the month however there is a grace period until the 5th of the month. - 99% of our tenants pay in full every month. - We complete our accounting and send owner funds on the 8th or the following business day to the bank account of your choice. - If your tenant has not paid by the 8th we run owner payments again on the 15th to make sure you’re getting your money asap. We can send payments earlier by special request if necessary. In the event, a tenant does not pay on time, our Controller monitors on daily basis the status of each delinquency.
Our Rent Collections Policy
- Rent is due on the 25th day of prior month. - We offer our tenants a grace period until the 5th day of the month. - If rent is not received by the 5th we begin our collections process on the 6th. - We work to follow up with tenants and get communication from them for a plan to pay - We will issue the state-required 10-day notice form generally on the 6th of the month. If a resident communicates with us and has a plan in place we will delay this assuming the rent will be in within a few days. - This 10-day demand notice must be physically served to the tenant at the property – which we do on your behalf. - We continue to follow up with the tenant during this 10-day waiting period. - If we have not received the funds due at the end of this 10-day period, we will initiate the legal eviction process with our eviction attorney. We handle the entire eviction process on your behalf. - If necessary, we will handle the entire court process and the physical eviction with the sheriff on your behalf. - While this is rare, it is a risk of renting your property, and no matter how small there is an eviction risk. We do our absolute best to work with tenants to provide as much support and understanding as possible. We refer tenants to local rental assistance agencies and are often willing to delay legal filings if the tenants are responsive and working toward payment. Even great tenants sometimes have financial issues which we are more than willing to help work through with them.
General Info
- Most of our tenants pay via electronic check through our easy-to-use portal. - We still accept check payments, and money orders, pay near me in person or via our office drop box. - The expectation is tenants pay on or before the first day of the month however there is a grace period until the 5th of the month. - 99% of our tenants pay in full every month. - We complete our accounting and send owner funds on the 8th or the following business day to the bank account of your choice. - If your tenant has not paid by the 8th we run owner payments again on the 15th to make sure you’re getting your money asap. We can send payments earlier by special request if necessary. In the event, a tenant does not pay on time, our Controller monitors on daily basis the status of each delinquency.
Our Rent Collections Policy
- Rent is due on the 25th day of prior month. - We offer our tenants a grace period until the 5th day of the month. - If rent is not received by the 5th we begin our collections process on the 6th. - We work to follow up with tenants and get communication from them for a plan to pay - We will issue the state-required 10-day notice form generally on the 6th of the month. If a resident communicates with us and has a plan in place we will delay this assuming the rent will be in within a few days. - This 10-day demand notice must be physically served to the tenant at the property – which we do on your behalf. - We continue to follow up with the tenant during this 10-day waiting period. - If we have not received the funds due at the end of this 10-day period, we will initiate the legal eviction process with our eviction attorney. We handle the entire eviction process on your behalf. - If necessary, we will handle the entire court process and the physical eviction with the sheriff on your behalf. - While this is rare, it is a risk of renting your property, and no matter how small there is an eviction risk. We do our absolute best to work with tenants to provide as much support and understanding as possible. We refer tenants to local rental assistance agencies and are often willing to delay legal filings if the tenants are responsive and working toward payment. Even great tenants sometimes have financial issues which we are more than willing to help work through with them.
General Info
- Most of our tenants pay via electronic check through our easy-to-use portal. - We still accept check payments, and money orders, pay near me in person or via our office drop box. - The expectation is tenants pay on or before the first day of the month however there is a grace period until the 5th of the month. - 99% of our tenants pay in full every month. - We complete our accounting and send owner funds on the 8th or the following business day to the bank account of your choice. - If your tenant has not paid by the 8th we run owner payments again on the 15th to make sure you’re getting your money asap. We can send payments earlier by special request if necessary. In the event, a tenant does not pay on time, our Controller monitors on daily basis the status of each delinquency.
Our Rent Collections Policy
- Rent is due on the 25th day of prior month. - We offer our tenants a grace period until the 5th day of the month. - If rent is not received by the 5th we begin our collections process on the 6th. - We work to follow up with tenants and get communication from them for a plan to pay - We will issue the state-required 10-day notice form generally on the 6th of the month. If a resident communicates with us and has a plan in place we will delay this assuming the rent will be in within a few days. - This 10-day demand notice must be physically served to the tenant at the property – which we do on your behalf. - We continue to follow up with the tenant during this 10-day waiting period. - If we have not received the funds due at the end of this 10-day period, we will initiate the legal eviction process with our eviction attorney. We handle the entire eviction process on your behalf. - If necessary, we will handle the entire court process and the physical eviction with the sheriff on your behalf. - While this is rare, it is a risk of renting your property, and no matter how small there is an eviction risk. We do our absolute best to work with tenants to provide as much support and understanding as possible. We refer tenants to local rental assistance agencies and are often willing to delay legal filings if the tenants are responsive and working toward payment. Even great tenants sometimes have financial issues which we are more than willing to help work through with them.
Testimonials
Real feedback from our satisfied clients
Bergan quickly finds great tenants and handles everything smoothly. Highly recommend.
Gina M
Colorado
“Bergan has managed my condo for years — responsive, fair fees, and great tenants. Highly recommend!”
Neil Connor
Colorado
“Bergan made renting stress-free — found a great tenant fast and stayed responsive all year. Cody and Blake were fantastic!”
Chris Daren
Colorado
Testimonials
Real feedback from our satisfied clients
"Bergan quickly finds great tenants and handles everything smoothly. Highly recommend."
Gina M
Colorado
“Bergan has managed my condo for years — responsive, fair fees, and great tenants. Highly recommend!”
Neil Connor
Colorado
“Bergan made renting stress-free — found a great tenant fast and stayed responsive all year. Cody and Blake were fantastic!”
Chris Daren
Colorado
Testimonials
Real feedback from our satisfied clients
Bergan quickly finds great tenants and handles everything smoothly. Highly recommend.
Gina M
Colorado
“Bergan has managed my condo for years — responsive, fair fees, and great tenants. Highly recommend!”
Neil Connor
Colorado
“Bergan made renting stress-free — found a great tenant fast and stayed responsive all year. Cody and Blake were fantastic!”
Chris Daren
Colorado
Need Help With Your Property?
Whether you’re a current tenant or a property owner, we’re here to assist you. Reach out anytime!
Need Help With Your Property?
Whether you’re a current tenant or a property owner, we’re here to assist you. Reach out anytime!
Need Help With Your Property?